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Parents

welcome parents (RECREATION PROGRAM)

Welcome to the Sterling Soccer Club! 
On this page, we have added parents-related information, including FAQS on registration, equipment, uniforms, and the team app, to help guide you during the Recreation program soccer season.

If you have any questions or concerns, please feel free to reach out to us anytime. Have a great season!

BIENVENIDOS PADRES

Por favor, vayan aquí para la traducción.

Parent's Code of Conduct

** IMPORTANT ** - All parents must read and follow our Parents Code of Conduct.


registration faqs

I have just registered my child online. What happens next?
You will receive a confirmation email from Sterling Soccer after registration. A week before the start of the first practice, the coach assigned to your child's soccer team will contact you.  You will be provided with all the necessary information on practice times and field locations, game schedules, and how to purchase new uniforms.

I have problems registering online. My login information does not seem to work - who do I contact?
You can reset your password by clicking the Forgot link at your login window, and then try to log on again with your new password.

I Haven't Received My Password Reset Email
Search your inbox for an email titled "Reset Password Instructions." or emails from no-reply@sportsengine.com. Also, check your spam/junk folder.

If you still are unable to locate your password reset email, click Forgot your Password? and select email me a magic link. You will receive an email at your account email address with a magic link that upon being clicked will sign you in without needing your password. You must open this link on the same device you used to request the magic link.

Registration Issues:
If you still encounter any login issues or have further registration questions, please contact our club administrator.

uniforms faqs

How do I find out where to purchase new uniforms?
You will receive the information from our club administrator once you have registered.  All new uniforms are purchased from the Sterling Soccer retail store (not affiliated with our club) located at the Community Plaza shopping center. Click here to view our Uniforms page for more information.

What age group will need uniform numbers?
U11 to U19 age groups will require numbers on their uniforms.

Can I pick my own number?
No - Players cannot select their own numbers. All uniform numbers are assigned by the club administrator AFTER you have registered. The administrator will contact each parent with the new numbers.

practices and games FAQS

When does practices start? Who will notify me?
YOUR TEAM COACH will reach out to you before the season starts by email and have all the necessary information for the season.

Why have I not heard from my team coach yet?
If you have not heard from your team coach the week before practice starts, please contact our club administrator.

Where can I find my team's game schedules?
The game schedules are linked from our schedule page. However, YOUR TEAM COACH should be the main contact for all games and practices.

Our head coaches are expected to provide parents the game schedules. Most coaches will also post the game to your Sports Engine team app. If you do not have access to the Sports Engine team app, or need to add another parent, please contact our club administrator.

For the U11-U19 age group, all game schedules are posted on the NCSL REC website. Your coach is also expected to post the games on the Sports Engine team app as well.

Where can I find out about the practice fields?
You view all field locations here on our website fields page.

How do I notify the coach if we cannot attend games or practices?
The preferred option is to use the Sports Engine team app RSVP feature. If you click the checkbox on the date or the game, the coach will be notified. Otherwise, please email or text the coach directly as soon as possible.

How will I know if games or practices are canceled due to weather?
You will receive an email alert from the club administrator on the day of the cancellation. Your team coach will also reach out to you by using the team app or by emailing all parents. The Sterling website homepage field status will also show field status for that day.


equipment FAQS

What does my child need to bring?
Please make sure your child has the proper equipment for practices and games.

Shin guards:
Players of all ages MUST wear shin guards for practices and games.

Shoes:
Soccer cleats are strongly encouraged for older players. Note that metal cleats are not allowed. Athletic shoes (gym shoes, tennis shoes, etc.) and turf shoes are permitted for younger age groups.

Jewelry/Watches:
Jewelry is NOT allowed for games. Wearing jewelry at practices will be at the coach's discretion.

Hand Sanitizers
Players are encouraged to bring hand sanitizers to practices and games.

Balls:

  • U8 and under: size 3
  • U9 to U12: size 4
  • U13 and up: size 5

Water Bottle:
Water bottle or jug

What to wear to practice:
Starting Spring 2022, Sterling Soccer is offering Training jerseys for players to wear to practices. They can be purchased at the Sterling store. Please see the uniforms page.

Game Uniforms:
U4 to U8 will wear orange jerseys without numbers. U9 to U10 wears white & orange jerseys without numbers. U11 to U19 wear white & orange jerseys with assigned numbers. Please view our uniforms page for details.


USING THE SPORTS ENGINE TEAM MOBILE APP - (FOR PARENTS)

Sterling Soccer Club uses the Sports Engine Team management platform for all our team and players registration and management. 

Parents, players and coaches can download and use the Team app on their mobile phones or desktop computers for the following:

  • View Team Practice & Game Schedules
  • See Team Rosters
  • Chat & Message with coaches/other team parents
  • RSVP to games and practices attendance

SPORTS ENGINE TEAM APP - QUICK FAQS:
 

Q. Why do parents need this app?
A: As a parent, once you have the app on your phone, you can communicate with the coach via messaging or chat, view team practice and game schedules, and RSVP to games, to inform the coaches of your player's availability.

Q: I don't see any schedules listed on the app.
A: Your coach is responsible for updating and adding the practice and games schedules to the app. Please contact your coach if there isn't any information on there yet. 

U10 and under games:
Also note that game schedules for U10 and under can be always viewed on the SincSports site. You can view all the links on our schedule page on this website.

U11 to 19 games:
For U11 to U19 games, you can view all schedules on the NCSL Rec website. The link is also added to our schedule page on this website.

Q: Can I chat with my coach by using this app?
A: Yes, you can personally chat with your coach by using the chat option on this app.  You can also involve other parents in the chat, as well.

Q: Do I need to use the RSVP for games?
A: Yes, please always use the RVSP to let coaches know if your player can attend the games. This is very helpful for coaches to let them know how many players will show up for games, especially for U11 age groups and up.

Q: How do I add a second parent to this app to receive the email alerts?
A: As the guardian, you have the option to add another point of contact for another email and phone number by editing your information settings.

 


HOW TO INSTALL

SPORTS ENGINE TEAM - MOBILE APP (INSTALL)


The Sports Engine Team mobile app is available for iOS and Android devices on the Apple App Store and Google Play.

 

On an iOS Device

  • On your device, open the App Store. 
  • Search for SportsEngine. 
  • Tap the Get button to begin installing the app.
  • Open the app on your device.
  • On the Settings tab, tap Account > Sign In.
  • Use your login information to sign in to your account.

On an Android Device

  • On your device, open Google Play. 
  • Search for SportsEngine. 
  • Tap the Install button to begin installing the app.
  • Open the app on your device.
  • On the Settings tab, tap Account > Sign In.
  • Use your login information to sign in to your account.

START UP GUIDE

SportsEngine Mobile Start-Up Guide

LOGGING IN:
To log in to the SportsEngine app, you will use your email address that you registered with us, and your password.

USING A PASSWORD:

  • Enter the "Email Address" associated with your SportsEngine account.
  • Click Next. 
  • Enter your "Password", then click Sign In to type in your password manually.

FIND AND FOLLOW TEAMS:
Finding and following a team is a little different based on whether you are a guardian of or a rostered member of a team, or a fan.

Following a Team as a Rostered Member or Guardian
If you are a Rostered Member or a Guardian of a rostered athlete on an active team, your team will appear on the Teams tab by default. If you are unsure whether or not your league has activated your team, you can check if your team is visible on the league's SportsEngine website. 

MESSAGING:
From the Home tab, select the "Team" you wish to manage.
Tap Messages.

How to Send a Team Chat
NOTE: "Team Chats" are Push Notifications. Unlike text messages, which go through a mobile carrier, push notifications are sent/received by your phone's operating system.

  • Within the Home tab, tap the Chat button in the team you wish to message.
  • Enter the desired message.
  • To include attachments, tap the camera icon in the message bar.
  • Once satisfied, tap the paper airplane icon to send.
     

HELP GUIDES ON THE SPORTS ENGINE WEBSITE

You can view all FAQs and support links on the Sports Engine support website page for team parents here.

HOW TO ADD A GUARDIAN

How to Add a Guardian to a Player's Profile Using the Mobile App

You must be the Team's Creator or assigned Team Manager privileges to add a guardian on behalf of an athlete through the mobile app. 

NOTE: Pending Members will first need to accept their team invite before additional guardians can be added. 

  • From the Home tab, select the "Team" you wish to manage.
  • Tap Roster.
  • If applicable, filter by season.
  • Ensure the "Players" tab is selected.
  • Locate and tap on the "Player" you wish to manage.
  • Tap the Guardian button. 
  • Enter the "Email Address" of the new guardian.
  • Once complete, tap Send Invite. 
  • This action will invite the user to accept and confirm the email address entered.  Once confirmed, full Guardian Privileges will be granted.

NEED HELP now?

Need SPORTS ENGINE help NOW?
Please contact our club administrator if you have any issues/questions on using Sports Engine.